Less paperwork at the border
How a Mississauga cross-border carrier with more than 120 tractors now clears 85 per cent of customs documents automatically, with staff handling only the exceptions.
- auto-clearedcustoms documents cleared automatically
- 85%
- per orderto create an order, from 15 to 20
- 2 min
- no-touchof orders with no one touching them
- 30%
- Industry
- Trucking and logistics
- Location
- Mississauga, Ontario
- AI partner
- qBotica, on UiPath
- Use case
- Customs and order paperwork
- The firm
- Cross-border LTL, est. 1994
What they did
Customs documents, order emails and bills of lading are read by AI as they arrive. The system, built with qBotica on UiPath Document Understanding, extracts the data, creates the order in the transportation management system and matches the paperwork to the shipment at trailer level. Anything incomplete goes to a person.
Why it matters to a business like yours
Order creation that took 15 to 20 minutes now takes about two, and 30 per cent of orders flow through with no one touching them. When the first system went in, a customs process that 22 people had touched was run by about three handling exceptions, and the rest moved to customer service. The same document is no longer typed twice.
Relevant if
You move freight across the border and your office re-keys what the customer already sent.
“Employees were touching documents two, three, four times and still making a lot of errors.”
