Less time on paperwork in clinics
How a Toronto family practice with 13 physicians saves 43 hours a week on inbound faxes, with three staff on the task instead of six.
- saved weeklysaved a week on inbound faxes
- 43 hrs
- less handlingless time on document handling
- 91%
- faxes a monthfaxes a month, read by AI
- 5,500
- Industry
- Healthcare clinics
- Location
- Toronto, Ontario
- AI partner
- Phelix AI
- Use case
- Inbox and intake
- The practice
- 13 physicians, est. 1971
What they did
About 5,500 faxes arrive each month: results, referrals, reports. Phelix AI of Toronto reads each one, matches it to the patient and the physician by health card number and name, and files it by document type, so staff handle only what needs a person. Training took about an hour.
Why it matters to a business like yours
Each fax took five to eight minutes by hand, and Monday mornings began with 350 to 400 of them from the weekend. Misfiled results meant late follow-up with patients. The clinic reports a 91 per cent reduction in time spent on document handling, and fewer people handling sensitive information along the way.
Relevant if
Your front desk sorts results, referrals and reports by hand before a clinician sees them.
“Each fax took five to eight minutes to process, making it a time-consuming workflow.”
